You may have gleaned that we're in the web business. And that we're launching the product we've slaved over for almost two years in just under two weeks. If you're a deductive reasoner, you might conclude that an internet connection would be important to me during this particular time.

You might also glean that we're working pretty much around the clock right now. And when one has two dogs dependent upon you for feeding, exercise and companionship, working from home on the evenings and weekends is the natural solution.

So imagine my chagrin when my AT&T DSL went out Tuesday night. And my frustration when the Fort Worth switching station outage that they told me was causing my trouble wasn't fixed Wednesday. And my pique on Thursday when they told me that the two previous people who told me that a Fort Worth outage was affecting my East Dallas connection must have been smoking something and had wasted two weekdays where it could have been fixed. And my outrage when by Friday night they told me that they knew that the problem was in the neighborhood box down the street but that the field office had twice refused to go out there because they didn't want to admit it. And my outright fit yesterday when they told me that wasn't the trouble after all and that the earliest they could get someone out to my house was between noon and five on Monday -- a time in which I presumably won't be able to work online.

So, I've been up at the office much of the weekend while my pups are bored, hungry and doing the potty dance. Thanks, AT&T.

You may have noticed AT&T DSL ads on our site in recent weeks, delivered by Tacoda, our national provider. I've blocked AT&T from our ad queue for now, because I can't recommend them in good faith to our users.

And there's a certain local bar and grill that would be in the same straits if they were an advertiser of ours, but that's a story for another time.

Comments

Mike Orren Staff

Turns out the problem was a fried modem. Strange that three successive CSRs told me that the problem was clearly at the street. This could have been solved day one.

But I am again online and happy.

1 year, 10 months ago ( Link to this comment | Suggest removal )

Jeremy Dunck Staff

I'll be damned.

1 year, 10 months ago ( Link to this comment | Suggest removal )